Welcome to your Fettle x The Filigree portal! Here you can find useful information and links to support you throughout your bicycle ownership journey.

Take up your Brompton bike via Fettle today and pave the way to a greener, cleaner London.

Keeping your rented bike rolling couldn't be easier with Fettle

Below, you’ll find support for every stage of your ownership journey. From arranging your first ride and taking out insurance to keeping you on the road through those pesky repairs- Fettle has you covered.

Request Brompton

Life’s better on two wheels! Let’s get started—request your Brompton here, and we’ll take care of the rest!

Book annual service

Is it time for your annual service already? Click here to book with Fettle today!

Arrange Insurance

Don’t forget to protect your ride! We’ve teamed up with some of the UK’s favourite bike insurance companies to bring you exclusive offers.

Book repair

Something wrong? Book a repair here, and we’ll get you back on the road. We’ll even collect your bike right from your doorstep.

Report lost/stolen

Exclusive options for Get Living employees

Return Bike

Sad to see you go, but all good things must come to an end! Let’s get your Brompton back in tip-top condition, ready for its return.

Just book yourself in below, and we'll handle the rest.

Unleash the power of the pedal!

Join the movement that’s transforming London into a greener, healthier, and more efficient city. Cycling is not just a mode of transport; it’s a step towards a better you and a better world.

Hop onto a Brompton bike to reduce your carbon footprint, save on transport costs, boost your fitness & wellbeing and join a support network of fellow cycling enthusiasts.

Commonly asked questions

What happens after I request a Brompton?

Great question! Provided you’ve signed your agreement and paid your deposit with Get Living, we’ll prepare your new ride in one of our workshops. We’ll then contact you to schedule a delivery date and drop it right to your door - for free!

How often should I get my bike serviced?

As a general guide, bikes should be serviced every 6 months. However, they’ll need more TLC if you’re riding each day, or ride in heavy rain. If you commute to and from work, a proper service every 6 months, with a minor check up at the change of each season should be just fine.

Can I just turn up for a bike repair?

Absolutely! However, we cannot guarantee we’ll be able to repair your bike on the spot. If you do arrive without a booking, you may be asked to book in and we’ll repair your bike once the other bookings for that day have been completed.

Do I get discount for being a resident of The Filigree?

Yep! We’re pleased to offer you a 10% discount on labour. Just use the code GLFI10. Please note, this discount is linked to the email address you registered your bike with, so be sure to book using the correct one!

What happens at the end of my agreement?

When you're at the end of your agreement, you'll need to book the bike in for an end of tenancy assessment - you can do this on the portal homepage.

Our mechanics will assess the condition of the bike, and send any advisories and notes directly to The Filigree. If there's any unexpected damage or repairs, they'll reach out to you directly to discuss.

Your bike will need to be returned to our East Dulwich site, but don't worry - when you book, you'll automatically be booked into the correct workshop.

Still asking questions? Give us a call 0204 538 0120.