Bike Mechanic Cambridge - Part time

About fettle.

Fettle is a rapidly expanding bike repair and service company that is dedicated to promoting sustainable transportation and making cycling more accessible for everyone. We are passionate about providing the highest-quality repair and maintenance services for bicycles of all types, and we believe that our success depends on working collaboratively, continuously learning, and always putting our customers first.

Cyclists using the fettle service will have access to:

Super-Convenient, Central Locations

• Handy Collection Service
• Smooth, Simple Technology
• Quality Services

About The Role 

As a Fettle mechanic, you will play a critical role in ensuring that our customers receive the best possible service, and that our workshops are efficient, well-managed, and always up to standards. You will be responsible for diagnosing and repairing a wide range of bicycle problems, recommending and selling appropriate parts and accessories, and maintaining accurate records of all repairs and transactions.

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Key Responsibilities:

• Accurately diagnose problems and recommend appropriate repairs and parts
• Perform high-quality repairs and maintenance services for bicycles of all types
• Provide exceptional customer service and build strong relationships with customers
• Keep accurate records of all repairs and transactions
• Ensure that the workshop is clean, well-organized, and well-maintained
• Continuously improve your skills and knowledge through ongoing training and development
• Collaborate with other team members to deliver outstanding service and achieve business goals

Experience 

The Non-Negotiables...

• At least 6 months experience working as a Mechanic 
• A passion for cycling
• Comfortable with customer interaction in person, over the phone and via email..
• Comfortable using technology in the workshop on a daily basis
• A problem solving mindset with a resilient & determined nature
• A can-do attitude for working in different seasons & environments
• Eligibility to work in the UK 

Benefits

As a fettler, you’ll get:

• 28 days annual leave per year, and an extra day off for your birthday and an extra 3 days leave around Christmas.  
• Lunch for the team is on us every fortnight.
• Trade prices on bike parts and accessories from the day you start, to keep your own bike going for a better price.
• Cycle to Work Scheme
• Life insurance cover & whole host of other benefits including nationwide retail discounts
• Training opportunities in bike repair and new bike technology, so that you can keep up to speed with exciting developments in the bike world.
• Opportunity to expand within our fast growing network of repair shops
• Quarterly team activities.

Salary

£24,000 to £27,000 FTE depending on experience + benefits & bonus. Part time available (salary would be pro-rated).

Interview Process

We have created an interview process that is quick and easy, helping us to get to know you and vice versa. Once you’ve applied, you can expect us to arrange a quick phone call with you if we feel you have the right profile. Next, we will ask you to come into one of our workshops to meet the team and show us what you can do! If all goes well, you can expect an offer very shortly after.

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To Apply 

If the role and company we’ve described in this advert sounds like a bit of you, then we’d love to hear from you! To apply, please email with your CV and a cover letter that answers these 3 questions: 

1. What makes you the right person for this opportunity?
2. What is the most challenging repair you have carried out and why was it challenging?
   

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