Wanna pay with Klarna? You've now got two options: you can pay now, or you can spread the cost of your orders over three payments with Pay Later in 3 with Klarna. Check out the details below.
Don’t see your question here? Visit Klarna's FAQ page to find out more about using Klarna. You can reach Klarna at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.
Klarna is a payments service that helps you buy the things you want or need. Right now, over 100million people worldwide use Klarna at over 200,000 online stores.
If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer's return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as the retailer has registered your return, we will send an adjusted invoice.
You do not need to pay for goods that are received damage, broken or faulty. Follow the retailers dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute with the retailer. As soon as the retailer has registered your cancellation or your return, the refund will be processed within 5-7 business days.
You do not need to pay the statement until you have received your order. Contact the retailer for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.
f your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.
Your payment is due 30 days after the item is shipped. Klarna will alert you before payment is due to help remind you to pay on time. You will not be charged fees or interest for late and/or missed repayment(s). Pay in 30 days is a credit product and you are required to make your payment to Klarna. Klarna may share information about missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on their behalf. Full details can be found in the Klarna terms and conditions here.
Klarna will alert you before payment is due to help remind you to pay on time. You will not be charged fees or interest for late and/or missed repayment(s). If Klarna is unable to collect your payment on the scheduled due date Klarna will make a further attempt to automatically collect payment. Should this next payment attempt fail, Klarna will make a final attempt to collect payment and may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you don't make your payments you will be in arrears as Pay in 3 is a credit product. Klarna may share information about missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on their behalf. Full details can be found in the Klarna terms and conditions here.
Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.
Pay online or in the app
Review your latest purchases and make payments in the Klarna app or online.
● Download the Klarna app: https://www.klarna.com/app
●Log in online: https://app.klarna.com/login.
● Chat with customer service: https://www.klarna.com/uk/customer-service/
Safe and secure
With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorised purchases.
Frequently asked questions
Visit our FAQ (https://www.klarna.com/uk/customer-service/) page to find out more about using Klarna.
About Klarna
At Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That’s why our smooth checkout options give you more time and control so you can focus on the things you love.
● More than 100 million shoppers are using Klarna.
● 200,000 retailers are working with us worldwide.
● We’re one Europe’s largest banks and we’ve been powering online checkouts for over 15 years.
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